About Course

ITILv3 2011 Foundation is an entry level course in the field of Service Management. It will help professionals in increasing their visibility in their organization, understanding Global practices and being updated about best practices which are followed in the industry.  This training can be attended by anyone who is working in a Service industry and wants to make sure that their Business objectives are achieved.

Trainer's Profile

Trainers have worked in various organizations and in diverse domains at different levels. Our trainers are well versed with the Banking, Retail, Pharma, and Entertainment Domains. They have been delivering training for more than 3 years and trained more than 5k associated with 100% passing rate.  Our trainers have been highly appreciated by the clients for diversified and vast knowledge and experience  in implementation and utilization of ITIL.

ITIL v3 2011 Foundation Training Course

Any Pre-requisite:

  • Nothing specific as such.
  • After completion of this course you will be able to :
    • Introduction to ITIL Concepts & Terminology - Gain a high level overview of ITIL V3.
    • The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
    • Service Strategy - How to align IT strategy with business goals and expectations.
    • Service Design - Transform business requirements into strategic solutions.
    • Service Transition - Manage change, risk, and quality assurance.
    • Service Operation - Establish day-to-day business operations and customer expectations.
    • Continual Service Improvement - Strategize for overall process and service improvement.
    • Prepares participants to take and pass the ITIL Foundations Certification examination successfully.

 

Day

Topic

1

Introduction, Course Content, ITIL History and Complementary Guidance

 

Key Terminologies and Understanding ITIL Lifecycle

 

Service Strategy Process and Exercise

 

Service Design Process and Exercise

 

 

2

Revision of Day 1

 

Service Transition Process and Exercise

 

Service Operations Process and Exercise

 

Continual Service Improvement Process and Exercise

 

Mock Exam and Tips


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